Cancellation Process:
- General Cancellation:
- Customers without a special service agreement with BigRadar can cancel the service anytime directly from their account.
- To initiate the cancellation, log in to your account, navigate to the “Billing” section, and follow the cancellation instructions provided.
- Service Agreement Cancellation:
- Customers with a service agreement must adhere to the cancellation clause outlined in the agreement.
- Contact our customer support team via email at [email protected] to initiate the cancellation process as per the terms specified in the agreement.
Refund Policy:
- Pro-Rata Billing:
- Refunds for canceled services will be processed on a pro-rata basis. The refund amount will be calculated based on the remaining unused period from the date of cancellation.
- Refund Processing Time:
- Any applicable refunds will be processed within 5-7 business days from the date of cancellation.
- Refunds will be issued to the same fund source used for the original payment unless otherwise specified.
- Refund Notification:
- Customers will receive a notification via email once the refund has been processed, including details of the refunded amount.
- Exceptions:
- No refunds will be provided for services that violate our Terms of Service.
- Refunds are not applicable for any additional fees or charges beyond the standard subscription cost.
Contact Information:
For any questions or assistance related to cancellations and refunds, please contact our customer support team at [email protected].
Note: This policy is subject to change, and customers will be notified of any modifications in advance. It is the responsibility of the users to review the cancellation and refund policy periodically for updates.