How FlexiSpaces uses BigRadar to acquire new customers

FlexiSpaces.com is a dynamic startup in India which is disrupting the traditional capital-intensive office spaces. They operate like an AirBnb-like model where office space landlords can list their furnished spaces to tenants on a pay-as-you-go basis.

The Challenge: People reached to website via organic and paid channels but left with any enquiries or sale.

FlexiSpaces.com is a dynamic startup in India which is disrupting the traditional capital intensive office spaces. They operate like a AirBnb like model where office space landlords can list their furnished spaces to tenants on pay-as-you-go basis.

In just one-year of starting up it reached $200k in sales and quickly scaled further. FlexiSpaces marketing team made further efforts to extend their reach, but they realized a gap in the communication with new potential customers who reached to FlexiSpaces website but ordering office space is not like placing an ordering a book on Amazon. In most of the cases, their customers want to visit the space first before they actually consider any ordering any of the available space.

People do visit multiple spaces but left the website due to unknown reasons. So, at some point of time FlexiSpaces team needed a platform which can help them to speak to such customers and further engage their audience using Chatbots, Live Chat and Email.

The Solution: Speak to your customers and build more business relationships

Initially i searched and tried plenty of chatbot and such tools but nothing worked as we thought. Few lacked with chatbot capabilities and few were just live chat tools. Finally, we landed to BigRadar which looked like similar tools as other but it's team really help us in setting up the platform to achieve our goals.
Shivam Abrol
Head of Marketing, FlexiSpaces

BigRadar beautifully initiates a conversation with new visitor and makes them feel like privileged member. It really helped us in generating more inquiries for the space partners.

Company

FlexiSpaces is a dynamic startup in India which is disrupting the traditional capital intensive office spaces. They operate like a AirBnb like model where office space landlords can list their furnished spaces to tenants on pay-as-you-go basis.

Headquarters

Delhi, India

Industry

Software, Co-Working

Product Used