BigRadar (TINYCODE TECHNOLOGIES Pvt Ltd.) believes in helping its customers as far as possible and has therefore a liberal cancellation policy.

1. Overview

We aim to provide high-quality chatbot subscription services that meet your needs. However, we understand that sometimes things don’t go as planned. This Refund and Cancellation Policy outlines the terms under which you can cancel your subscription and request a refund.

2. Cancellation Policy

2.1. Monthly Subscriptions

  • Cancellation by User: You can cancel your monthly subscription at any time through your account settings. Your subscription will remain active until the end of the current billing cycle, after which it will not be renewed.
  • Cancellation by Us: We reserve the right to cancel your subscription at any time for reasons including, but not limited to, violation of our terms of service or misuse of our platform. In such cases, you will be notified via email.

2.2. Annual Subscriptions

  • Cancellation by User: You can cancel your annual subscription at any time through your account settings. Your subscription will remain active until the end of the current billing cycle, and you will not be billed for the next cycle.
  • Cancellation by Us: We reserve the right to cancel your subscription at any time for reasons including, but not limited to, violation of our terms of service or misuse of our platform. In such cases, you will be notified via email.

3. Refund Policy

3.1. Monthly Subscriptions

  • Refund Requests: Monthly subscription fees are non-refundable. If you cancel your subscription, you will retain access until the end of the current billing cycle, but you will not receive a refund for any portion of the subscription fee.

3.2. Annual Subscriptions

  • Refund Requests: If you cancel your annual subscription within the first 30 days, you are eligible for a full refund. If you cancel after 30 days, you will receive a prorated refund based on the number of full months remaining in your subscription.
  • Refund Process: To request a refund, please contact our customer support team at [email protected]. Refund requests will be processed within 7-10 business days.

4. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice.

5. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us.

 

Last updated on 15th May, 2024

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