Unlimited seats. Unlimited conversations. Clear AI pricing.
Predictable Customer Helpdesk
For Your Ecommerce Growth
Manage Live Chat, WhatsApp, Email, bots and your shared inbox in one platform—without paying more for every teammate or conversation.
My order #10482 hasn't arrived yet…
✅ Refund initiated for order #10021…
Does this come in a size L?
✅ Address updated before dispatch
Can I swap this for the blue one?
✅ Cart recovered — order placed!
Riya Kapoor
aurora-apparel.com
Visitor details
Order
#10482
Delivery
Out for delivery · 8pm
Channel
Website chat
Status
New conversation · Ethan handling
Ethan AI today
312 resolved
Trusted by teams that talk to millions of customers
01 / Built for Shopify
Built to run as your store's infrastructure, not a feature
One agent, every channel your store uses
Ethan carries order and customer context across your chat widget, WhatsApp and email — the same conversation, no hand-off gaps between channels.
Reads and acts on your store, not just your macros
Ethan is wired into Shopify order, shipment and customer data over MCP — and can connect to your own AI or tools too. No vendor lock-in.
Feeds Meta & Google Ads
Every resolved conversation is pushed back as a conversion event via Meta Conversions API and Google Enhanced Conversions — better signal, lower CAC on the ad spend that drives your store.
02 / Built for your Shopify store
Everything Ethan handles on your storefront
Answers “where's my order” before they ask twice
Ethan pulls live order status, tracking and delivery estimates straight from Shopify, and can update a shipping address or order detail mid-conversation.
NATIVE SHOPIFY ORDER DATA
Learn more →Turns “just browsing” into a cart
Ethan asks a few questions and recommends the right product from your catalog in the same conversation a visitor started with — acquisition, not just support.
CONVERSATIONAL PRODUCT DISCOVERY
Learn more →Fewer wrong-size returns, fewer refund conversations
For apparel and footwear, Ethan helps shoppers pick the right size before checkout — the highest-leverage way to cut return-driven support volume.
REDUCES SIZE-RELATED RETURNS
Learn more →Let Ethan handle the request, not just the ticket
Ethan can cancel, edit or refund an order within your policy rules, while a human stays one click away for anything outside them.
POLICY-BOUND, AUDITABLE ACTIONS
Learn more →
03 / Why Shopify stores switch
Your helpdesk shouldn't cost more every time you have a good sales day.
Gorgias and other e-commerce helpdesks price by monthly orders or automated messages — the bill climbs right when your store is winning. BigRadar keeps every plan flat and predictable, no matter how many orders come in.
What would you save?
Versus Gorgias on their published pricing.
Gorgias doesn't charge per seat. It charges per ticket, then again per automated interaction on the same conversation.
Gorgias (est.)
$940
per month — no seat fee, but tickets are metered too
Includes 190 in automated interactions in Pro plan. Past that, $1.50 each — plus $0.36 for every extra ticket on the same conversation.
BigRadar Growth
$49
per month — flat, unlimited seats, unlimited conversations
500 AI resolutions included. Only after that, $0.79 each.
Illustrative estimate based on publicly listed pricing as of August 2026. Assumes AI resolves 45% of conversations. Zendesk's per-resolution rate is not publicly published and is estimated. Actual costs vary by plan, volume and contract. See our pricing page for exact plans.
40%
lower support costs reported by Meesho after switching
~18%*
illustrative CAC reduction from feeding resolved conversations back to Meta & Google Ads
<1 day
to migrate from Intercom — free, done by our team
* Illustrative figure — will be replaced with measured results.
“Simply put, BigRadar is the best tool our team has used so far to support our customers. We've seen 40% customer support cost reduction with BigRadar.”
Growth without support drag
Stop paying per seat. Start every conversation.
14‑day free trial. Unlimited conversations. We'll migrate you from Gorgias for free.