We come up with a product that has already saturated with competitors. But our objective isn’t to compete with others, instead, we are trying to fill the gaps in the communication industry. So, we deep dive into this industry before coming up with a solution, which is hyper-personalized communication to the end-users.
Along with our journey, we studied the competitors and noticed some core problems faced by the user who uses Live chat.
We come up with a product that has already saturated with competitors. But our objective isn’t to compete with others, instead, we are trying to fill the gaps in the communication industry. So, we deep dive into this industry before coming up with a solution that is hyper-personalized communication to the end-users.
Along with our journey, we studied the competitors and noticed some core problems faced by the user who uses Live chat.
In this post, we are talking about the issues or problems faced by Zendesk chat users.
There may be different reasons which brought you to look for its alternatives.
Following are the most frequent reasons why people look for Zendesk alternatives
Problem & Issues in Zendesk Chat:
- Zendesk is more of a helpdesk software with a live chat functionality integrated after seeing the potential growth of the live chat market.
- Zendesk offers very few possibilities and you end up with a chat window that looks a bit outdated.
- Zendesk products are well integrated with each other. Most of the time you end up with several tabs open in your browser to keep all of their tools insight
- Zendesk doesn’t offer emails and in-app messages.
- Zendesk has the pending and on-hold status to have a view or quickly sift through tickets that are waiting for a response. However, it can contribute to increasing the Average Handling Time or Average Time To Close if the current view only has Open tickets.
A good experience with customer support could become a make-or-break deal for your business. Let’s face it, the customer is the one who is paying for your product or service. If they aren’t satisfied with your customer service they will not likely buy next time or subscribe to your service and that will cost your business a good amount in the long run.
In short – keep the customer happy by providing relevant information or solution, fast customer response, and asking for feedback at the end of your conversation.
Try BigRadar.io
A new way of communication leads your business with happy customers through hyper-personalized communication to your end-user in an almost automated way.
The following points will help you to understand the concept of how it can hyper-personalize the message in an automated way.
Chatbot aka BigBot :
A chatbot is always your best friend when it’s come to automating your frequently asked question and being available to the customer when they needed.
BigBot (our chatbot) helps to make a dialog flow that helps you speed up your chat process when you’re not live. Simply outline the important aspect of your business, eg – pricing, about us, features, benefits, etc. and simply put it into the bot by drag and drop functionality.
Email Automation, no need for an additional email tool
– Direct email integration with LiveChat, you don’t need to worry about follow-ups & personalization every single time. Whenever your customer comes to your website and you somehow manage to collect their email address. Rest will take care of by BigRadar, you don’t have to go with an additional email tool. BigRadar helps you to automate the follow-up sequence with full control of personalization, even if you can do it manually as well. Also, It’s worth mentioning that this feature will help you to increase your retention rate from existing customers by sending the right content at the right time.
User Intelligence, build a relationship with the right message
It saves the information of the user to retarget them better with the right message. When a userland into your page and fill in some information or interacts with BigRadar live chat widget. BigRadar notes down those activities that will use in a later stage by segmenting your audience and further interacting will a more personalized way. In this way, your audience will not irritate by your messaging, and more likely to be engaged or take some action on it.
Custom Pricing Offer, the price that fits your budget:
BigRadar offers a custom pricing plan to startups and small-to-medium businesses. The plan fits according to your business requirement & needs.
About the author
Everyone at BigRadar contributes to the blog.
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