BFCM calculator
Your support bill in November. Same spike, very different swing.
Ticket volume jumps 3x–5x during BFCM. Enter your numbers below and watch what that does to your current helpdesk bill — then see it with BigRadar instead.
Your current helpdesk
Your bill in November: $2,325. Your bill in a normal month: $975.
+138%swing you can't forecastNormal month
$975
BFCM month
$2,325
Oct + Nov + Dec, current tool vs. BigRadar
$4,078
Modeled as 1 peak (BFCM) month + 2 normal months. BigRadar total: $197 vs. current: $4,275.
Assumes 1,000 conversations/mo normally, a 3x BFCM spike to 3,000, and 45% AI resolution on both sides.
| Your current helpdesk | BigRadar | |||
|---|---|---|---|---|
| Normal month | BFCM month | Normal month | BFCM month | |
| Plan / tier fee | $300 | $300 | $49 (Growth) | $99 (Pro) |
| AI resolutions (Overage) | 450 × $1.50 = $675 | 1,350 × $1.50 = $2,025 | (450 − 500 incl.) × $0.79 = $0 | (1,350 − 1,500 incl.) × $0.79 = $0 |
| Per-ticket fee (when past your limit) | 1,000 × $0.00 | 3,000 × $0.00 | Included | Included |
| Total | $975 | $2,325 | $49 | $99 |
Illustrative estimate based on the numbers above — not a quote. BigRadar plan auto-selects the cheaper of Growth ($49, 500 resolutions included) or Pro ($99, 1,500 included), then $0.79 per resolution beyond that.
Growth without support drag
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