Zendesk alternative
Tickets are where questions go to wait.
BigRadar is conversation-first: Ethan AI resolves most queries in seconds, and the rest reach your team routed and summarized — with unlimited agents at a flat price.
Side by side
BigRadar vs. Zendesk, for support that moves fast
Based on public pricing pages as of 2026 — always verify current competitor pricing before you buy. Zendesk charges per agent and per AI resolution; BigRadar includes both.
| BigRadar | Zendesk | |
|---|---|---|
| Pricing model | Flat plans from $19/mo, unlimited agents | Per agent, per month (est. $19–$115/agent) |
| AI agent | Ethan AI — 500–1,500 resolutions included, then $0.79 | AI agents priced per automated resolution (est. ~$1+) |
| Support model | Conversation-first — chat, WhatsApp, email in one thread | Ticket-first help desk |
| WhatsApp Business API | Included — zero markup on Meta fees | Via add-ons / partners |
| Email campaigns | Included — 2,000 contacts free | — (separate tools) |
| Free plan | Yes — free forever | Trial only |
| Migration | Free, done for you, usually under a day | — |
The math
What switching actually saves you
Per-seat pricing punishes growth. Drag the slider to your team size and compare a typical Zendesk bill with BigRadar Pro — unlimited seats, flat price.
What would you save?
Versus a typical per‑seat suite like Zendesk.
Zendesk (est.)
$1,380
per month, $115/seat
BigRadar Pro
$99
flat, all seats included
Illustrative estimate — see pricing for exact plans.
Free migration
Switch in under a day. We do the heavy lifting.
Migration is free on every plan and handled by our team — you keep your history, your contacts and your workflows.
01
Connect your account
Point BigRadar at your Zendesk workspace. We map your inboxes, teammates, tags and saved replies automatically.
02
We migrate everything
Conversation history, contacts and attributes come over intact — done for you by our team, free, usually in under a day.
03
Go live with Ethan
Connect your help docs and Ethan starts resolving on day one. Watch the resolution rate climb on your own dashboard.
Ethan AI · included from Growth plan
The best ticket is the one never filed.
Ethan answers before a ticket exists — order status, refunds, bookings, troubleshooting — and escalates the sensitive cases with a summary attached. Your queue shrinks; your CSAT doesn't.
78%
average resolution rate, no human touch
4.8s
median first response — 24/7, every language
$0.79
per resolution after your free monthly allowance
“Simply put, BigRadar is the best tool our team has used so far to support our customers. We've seen 40% customer support cost reduction with BigRadar.”
Growth without support drag
Stop paying per seat. Start every conversation.
14‑day free trial. Unlimited conversations. We'll migrate you from Intercom for free.