Gorgias alternative
Everything you use Gorgias for. Pricing that doesn't punish a good sales day.
BigRadar resolves Shopify support end-to-end — WISMO, refunds, cancellations, cart recovery — on flat plans that don't scale with your order count. Migration from Gorgias is free.
Side by side
BigRadar vs. Gorgias, on the things that hit your invoice
Based on public pricing pages as of 2026 — always verify current competitor pricing before you buy. The pattern is the story: one bill grows with your order volume, one doesn't.
| BigRadar | Gorgias | |
|---|---|---|
| Pricing model | Flat plans from $19/mo, unlimited seats | Priced by monthly orders / automated messages — bill grows as your store grows |
| AI agent | Ethan AI — 500–1,500 resolutions included, then $0.79 | Gorgias AI Agent — priced per resolution on top of your order-volume tier |
| Order actions | Native order lookup, cancellation and refunds built in | Available via Shopify integration |
| WhatsApp Business API | Included — zero markup on Meta fees | Via add-on integration |
| Cart recovery | Included — chat, WhatsApp and email | Limited / add-on dependent |
| Free plan | Yes — free forever | Trial only |
| Migration | Free, done for you, usually under a day | — |
Free migration
Switch in under a day. We do the heavy lifting.
Migration is free on every plan and handled by our team — you keep your history, your contacts and your workflows.
01
Connect your account
Point BigRadar at your Gorgias workspace. We map your inboxes, teammates, tags and saved replies automatically.
02
We migrate everything
Conversation history, contacts and attributes come over intact — done for you by our team, free, usually in under a day.
03
Go live with Ethan
Connect your help docs and Ethan starts resolving on day one. Watch the resolution rate climb on your own dashboard.
Ethan AI · included from Growth plan
Gorgias charges per resolution, on top of order volume.
Ethan's resolutions are included in your plan up to a monthly allowance, then a flat $0.79 each — regardless of how many orders came in that month.
78%
average resolution rate, no human touch
4.8s
median first response — 24/7, every language
$0.79
per resolution after your free monthly allowance
“Simply put, BigRadar is the best tool our team has used so far to support our customers. We've seen 40% customer support cost reduction with BigRadar.”
Growth without support drag
Stop paying per seat. Start every conversation.
14‑day free trial. Unlimited conversations. We'll migrate you from Intercom for free.