For Shopify merchants
Support that grows sales, not your bill.
Ethan plugs straight into your Shopify store — order lookup, WISMO, cancellations, refunds and cart recovery, across chat, WhatsApp and email. No developer required, and no bill that climbs every time you have a good sales day.
Native
order, shipment and customer data pulled straight from Shopify
24/7
WISMO and order-status resolution, day and night
Flat
pricing — doesn't climb when your order volume spikes
Answers “where's my order” before they ask twice
Ethan pulls live order status, tracking and delivery estimates straight from Shopify, and can update a shipping address or order detail mid-conversation — no macros, no “let me check and get back to you.”
NATIVE SHOPIFY ORDER DATA
Turns “just browsing” into a cart
Ethan asks a few questions and recommends the right product from your catalog in the same conversation a visitor started with — acquisition, not just support.
CONVERSATIONAL PRODUCT DISCOVERY
Fewer wrong-size returns, fewer refund conversations
For apparel and footwear, Ethan helps shoppers pick the right size before checkout — the highest-leverage way to cut return-driven support volume.
REDUCES SIZE-RELATED RETURNS
Let Ethan handle the request, not just the ticket
Ethan can cancel, edit or refund an order within your policy rules, while a human stays one click away for anything outside them.
POLICY-BOUND, AUDITABLE ACTIONS
POLICY-BOUND, AUDITABLE ACTIONS
Shopify pricing
Priced for e‑commerce, not against it
Included, not metered
Shopify comes with the plan
The Shopify integration ships from the Starter plan up — no extra per-order or per-resolution fee just for order lookups.
Volume-proof
Scales with your store, not against it
WISMO automation and cart recovery don't get more expensive as your order count grows — unlike pricing tiered by monthly orders.
Done for you
Free migration from Gorgias
We move your macros, automation rules and conversation history over — usually in under a day, at no cost.
Ethan AI · included from Growth plan
Gorgias charges by order volume. Ethan doesn't.
Same job — resolving Shopify support conversations end-to-end. Different economics: a big sales spike doesn't mean a bigger BigRadar bill.
78%
average resolution rate, no human touch
4.8s
median first response — 24/7, every language
$0.79
per resolution after your free monthly allowance
“Simply put, BigRadar is the best tool our team has used so far to support our customers. We've seen 40% customer support cost reduction with BigRadar.”
Trusted by teams that talk to millions of customers
Growth without support drag
Stop paying per seat. Start every conversation.
14‑day free trial. Unlimited conversations. We'll migrate you from Intercom for free.